Customer Care Specialist
Quick Apply Full-time 7 hours ago Full Job Description Position Summary The Customer Care Specialist 1 provides excellent service to our Members and Customers via phone and in person.
They engage in a friendly and professional manner while actively listening to concerns.
They answer questions, resolve problems, and provide trouble-shooting assistance.
They communicate in an energetic fashion that is empathetic, courteous, and professional.
The Customer Care Specialist 1 is an advocate for members and Customers and seeks to resolve concerns on the first call or visit.
Schedule:
Monday-Friday 8am to 5pm BILINGUAL (ENGLISH & SPANISH) IS A PLUS Duties &
Responsibilities:
Updates account information as needed Handles difficult calls while maintaining poise, courtesy, and professionalism.
Consistently meets department standards Researches misapplied payments and make necessary adjustments Possesses a working knowledge of the disconnect policy for both fas and electric accounts Initiates payment arrangements Takes service orders for connects and disconnects Initiates Check requisitions Understands the service order process and correctly initiates the service order type to the appropriate department.
Complies with established company safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.
e.
, knowledge capture, training materials, Teams posts) Direct Members/ Customers, general public and others to proper person or department according to their needs.
Requirements:
High School Diploma OR GED IS A MUST Minimum of One year of Customer Service experience in a Call Center/Retail environment Basic typing and 10-key skills Knowledge of basic mathematics (addition, subtraction, percentages) Ability to work in a team environment Good judgement and problem solving skills Ability to use standard office/business equipment Ability to observe all safety rules and regulations Bilingual (Spanish & English) IS A PLUS Job Type:
Full-time Pay:
$16.
50 - $17.
50 per hour Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
They engage in a friendly and professional manner while actively listening to concerns.
They answer questions, resolve problems, and provide trouble-shooting assistance.
They communicate in an energetic fashion that is empathetic, courteous, and professional.
The Customer Care Specialist 1 is an advocate for members and Customers and seeks to resolve concerns on the first call or visit.
Schedule:
Monday-Friday 8am to 5pm BILINGUAL (ENGLISH & SPANISH) IS A PLUS Duties &
Responsibilities:
Updates account information as needed Handles difficult calls while maintaining poise, courtesy, and professionalism.
Consistently meets department standards Researches misapplied payments and make necessary adjustments Possesses a working knowledge of the disconnect policy for both fas and electric accounts Initiates payment arrangements Takes service orders for connects and disconnects Initiates Check requisitions Understands the service order process and correctly initiates the service order type to the appropriate department.
Complies with established company safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
Responsible for taking the initiative to gain knowledge and experience by utilizing internal resources (i.
e.
, knowledge capture, training materials, Teams posts) Direct Members/ Customers, general public and others to proper person or department according to their needs.
Requirements:
High School Diploma OR GED IS A MUST Minimum of One year of Customer Service experience in a Call Center/Retail environment Basic typing and 10-key skills Knowledge of basic mathematics (addition, subtraction, percentages) Ability to work in a team environment Good judgement and problem solving skills Ability to use standard office/business equipment Ability to observe all safety rules and regulations Bilingual (Spanish & English) IS A PLUS Job Type:
Full-time Pay:
$16.
50 - $17.
50 per hour Experience level:
3 years Shift:
Morning shift Weekly day range:
Monday to Friday Work setting:
Call center In-person Education:
High school or equivalent (Required)
Experience:
Customer service:
3 years (Required) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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