Work from Home Customer Service Specialist
Denton, TX Denton, TX Full-time Full-time $22 - $25 an hour $22 - $25 an hour 16 hours ago 16 hours ago 16 hours ago Locations:
Remote opportunities in Alabama, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia Work from Home Customer Service Specialist - Senior Level As the first voice of our clients, our Customer Service Specialist role is the key ingredient that makes Contractor In Charge a leading support center in the home services industry.
We are dedicated to delivering exceptional customer experiences and providing innovative solutions to both our agents and clients.
Key
Responsibilities:
As a successful Senior Level Customer Service Specialist at CIC, you will:
Learn and Adapt:
Demonstrate a strong willingness to learn, paying attention to detail, maintaining a positive attitude, and embracing change with flexibility.
Dependability:
Display dependability with a solid attendance record, ensuring we can always rely on your support.
Career Oriented:
Strong focus and commitment to building a long-term and successful career, motivated to invest time and effort into developing their skills and expertise.
Customer Focus:
Root your interactions in empathy, ensure our clients receive the best care.
Effective Communication:
Communicate effectively with your teammates, management, and customers, fostering a collaborative work environment.
Listening:
Demonstrate exceptional listening, call control, and de-escalation techniques to handle customer interactions professionally.
Decision-Making Skills:
Exercise good judgment and independent decision-making skills, prioritizing the best interests of clients and the company.
Proactive Approach:
Be proactive, with effective time management and organizational skills, ensuring tasks are handled efficiently.
Reliable Connectivity:
Maintain a reliable private internet connection (not a hotspot or wifi) to ensure uninterrupted service.
Qualifications:
High school diploma or equivalent Ability to type 50
WPM, along with high level computer skills Minimum 3 years call center experience with high call volume Minimum 3 years of customer service in home service industry experience (HVAC, Plumbing, Electrical) or similar industry Minimum 1 year inside sales experience Previous experience in complex work environments is helpful Average 90% or higher QA/KPI scores Experience with CRM and scheduling software Managerial experience preferred but not required Compensation:
$22- $25/hr.
based on experience What We Offer:
Commitment to Employee Growth:
We believe in supporting and empowering our team, investing in both formal and informal learning development opportunities.
Affordable health benefits, IRA retirement plan, PTO and paid holidays.
Why Join Us:
At Contractor In Charge, we value our associates and prioritize their growth.
As a Customer Service Specialist, you'll be at the heart of our success, providing exceptional customer care and making a real impact in the home services industry.
Join our team and part of a company that values learning, embraces innovation, and offers a fulfilling career journey.
Apply now and experience the rewarding world of Contractor In Charge!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Remote opportunities in Alabama, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia Work from Home Customer Service Specialist - Senior Level As the first voice of our clients, our Customer Service Specialist role is the key ingredient that makes Contractor In Charge a leading support center in the home services industry.
We are dedicated to delivering exceptional customer experiences and providing innovative solutions to both our agents and clients.
Key
Responsibilities:
As a successful Senior Level Customer Service Specialist at CIC, you will:
Learn and Adapt:
Demonstrate a strong willingness to learn, paying attention to detail, maintaining a positive attitude, and embracing change with flexibility.
Dependability:
Display dependability with a solid attendance record, ensuring we can always rely on your support.
Career Oriented:
Strong focus and commitment to building a long-term and successful career, motivated to invest time and effort into developing their skills and expertise.
Customer Focus:
Root your interactions in empathy, ensure our clients receive the best care.
Effective Communication:
Communicate effectively with your teammates, management, and customers, fostering a collaborative work environment.
Listening:
Demonstrate exceptional listening, call control, and de-escalation techniques to handle customer interactions professionally.
Decision-Making Skills:
Exercise good judgment and independent decision-making skills, prioritizing the best interests of clients and the company.
Proactive Approach:
Be proactive, with effective time management and organizational skills, ensuring tasks are handled efficiently.
Reliable Connectivity:
Maintain a reliable private internet connection (not a hotspot or wifi) to ensure uninterrupted service.
Qualifications:
High school diploma or equivalent Ability to type 50
WPM, along with high level computer skills Minimum 3 years call center experience with high call volume Minimum 3 years of customer service in home service industry experience (HVAC, Plumbing, Electrical) or similar industry Minimum 1 year inside sales experience Previous experience in complex work environments is helpful Average 90% or higher QA/KPI scores Experience with CRM and scheduling software Managerial experience preferred but not required Compensation:
$22- $25/hr.
based on experience What We Offer:
Commitment to Employee Growth:
We believe in supporting and empowering our team, investing in both formal and informal learning development opportunities.
Affordable health benefits, IRA retirement plan, PTO and paid holidays.
Why Join Us:
At Contractor In Charge, we value our associates and prioritize their growth.
As a Customer Service Specialist, you'll be at the heart of our success, providing exceptional customer care and making a real impact in the home services industry.
Join our team and part of a company that values learning, embraces innovation, and offers a fulfilling career journey.
Apply now and experience the rewarding world of Contractor In Charge!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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