Customer Service Rep - Part Time - Solid Waste
Denton, TX Denton, TX Part-time Part-time $18.
25 - $23.
73 an hour $18.
25 - $23.
73 an hour 22 hours ago 22 hours ago 22 hours ago Summary Responsible for assisting City of Denton Solid Waste and Recycling landfill customers with accurate payments, inquiries, and service requests in a friendly and professional manner in a fast-paced environment.
Essential Functions and Other Important Duties
Essential Functions:
Performs routine Weigh Station duties such as assisting customers at the service window; weigh-in and weigh-out customers on Weigh Station scales; directing customers to the appropriate area of the landfill, and helping customers understand waste disposal and solid waste rules and regulations Receives, maintains, and accounts for monies for Solid Waste landfill customers; accepts payments in person; authorizes billing of on-account customers; issues payment receipts to customers; accounts for and balances cash drawer daily; prepares daily deposit for the bank; ensures compliance with the City's and Solid Waste's internal cash handling policies; assists in collecting active/inactive delinquent solid waste accounts Enters accurate data into the Solid Waste computer system; keeps accurate landfill records; produces reports and verifies the accuracy of reporting Resolves customer issues (independently and as a team); willingly assists other staff members with research projects, questions, correcting errors, cash balancing and escalated customer issues Conducts peer mentoring and on the job training for new and existing Solid Waste employees Handles specialized department processes and projects, contributes to team projects and performs back-office assignments Completes complex work with little supervision by utilizing critical thinking and proven problem-solving skills Assists the Solid Waste Applications Coordinator and Solid Waste Weigh Station Supervisor with testing for new applications and computer information system modifications and upgrades as needed Serves as a back-up to Team Leads or Weigh Station Supervisor in the event of their absence Maintains regular and punctual on-site attendance Additional Duties:
Performs other duties as assigned Job Requirements Minimum Qualifications / Acceptable Equivalency:
High school diploma or GED equivalent Two years of customer service experience OR Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job Core Competencies:
Ability to form and maintain effective relationships with coworkers and customers and demonstrate strong customer relation skills Ability to interact effectively with the public, team members, and management staff by phone, written communication, and/or in person Ability to prioritize and manage multiple competing assignments while maintaining a strong rating for core competencies and individual performance measures Displays good judgment skills, a track record of empowered decision making, and accountability for results Ability to solve complex problems through technical expertise and sound judgment Ability to work under pressure while delivering high-quality work in accordance with required assignment deadlines Proficient in Microsoft Word, Excel, and Access Ability to meet Quality Assurance Requirements and other key performance metrics Ability to perform in a high performance and metric motivated position Ability to work in a high volume and intensity environment Ability to type at least 40 words a minute and 10 key by touch Preferences:
Bilingual in Spanish and English Previous experience working in a high-stress environment Experience in Customer Service Proficient written and verbal skills Cash Handling experience in a high-volume environment Conditions of Employment:
Must pass a drug test, criminal history background check, and social security number verification check Must be able to work a flexible work schedule as needed during Solid Waste landfill operating hours, which include Saturdays, holidays, and inclement weather days Must be able to work outside of regular business hours to balance payments, post journals, create deposits, and complete other miscellaneous duties as needed Environmental Factors and Conditions/Physical Requirements Physical Requirements:
Overall Strength Demands:
The italicized word describes the overall strength demands of the functions performed by the incumbent during a typical workday.
Sedentary -lifting no more than 10 pounds Light -lifting no more than 20 pounds; carry up to 10 pounds Medium -lifting no more than 50 pounds, carry up to 25 pounds Heavy -lifting no more than 100 pounds, carry up to 50 pounds Very Heavy -lifting more than 100 pounds, carry more than 50 pounds Physical Demand Codes:
The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for ?how often?:
Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never (.
Estimated Salary: $20 to $28 per hour based on qualifications.
25 - $23.
73 an hour $18.
25 - $23.
73 an hour 22 hours ago 22 hours ago 22 hours ago Summary Responsible for assisting City of Denton Solid Waste and Recycling landfill customers with accurate payments, inquiries, and service requests in a friendly and professional manner in a fast-paced environment.
Essential Functions and Other Important Duties
Essential Functions:
Performs routine Weigh Station duties such as assisting customers at the service window; weigh-in and weigh-out customers on Weigh Station scales; directing customers to the appropriate area of the landfill, and helping customers understand waste disposal and solid waste rules and regulations Receives, maintains, and accounts for monies for Solid Waste landfill customers; accepts payments in person; authorizes billing of on-account customers; issues payment receipts to customers; accounts for and balances cash drawer daily; prepares daily deposit for the bank; ensures compliance with the City's and Solid Waste's internal cash handling policies; assists in collecting active/inactive delinquent solid waste accounts Enters accurate data into the Solid Waste computer system; keeps accurate landfill records; produces reports and verifies the accuracy of reporting Resolves customer issues (independently and as a team); willingly assists other staff members with research projects, questions, correcting errors, cash balancing and escalated customer issues Conducts peer mentoring and on the job training for new and existing Solid Waste employees Handles specialized department processes and projects, contributes to team projects and performs back-office assignments Completes complex work with little supervision by utilizing critical thinking and proven problem-solving skills Assists the Solid Waste Applications Coordinator and Solid Waste Weigh Station Supervisor with testing for new applications and computer information system modifications and upgrades as needed Serves as a back-up to Team Leads or Weigh Station Supervisor in the event of their absence Maintains regular and punctual on-site attendance Additional Duties:
Performs other duties as assigned Job Requirements Minimum Qualifications / Acceptable Equivalency:
High school diploma or GED equivalent Two years of customer service experience OR Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job Core Competencies:
Ability to form and maintain effective relationships with coworkers and customers and demonstrate strong customer relation skills Ability to interact effectively with the public, team members, and management staff by phone, written communication, and/or in person Ability to prioritize and manage multiple competing assignments while maintaining a strong rating for core competencies and individual performance measures Displays good judgment skills, a track record of empowered decision making, and accountability for results Ability to solve complex problems through technical expertise and sound judgment Ability to work under pressure while delivering high-quality work in accordance with required assignment deadlines Proficient in Microsoft Word, Excel, and Access Ability to meet Quality Assurance Requirements and other key performance metrics Ability to perform in a high performance and metric motivated position Ability to work in a high volume and intensity environment Ability to type at least 40 words a minute and 10 key by touch Preferences:
Bilingual in Spanish and English Previous experience working in a high-stress environment Experience in Customer Service Proficient written and verbal skills Cash Handling experience in a high-volume environment Conditions of Employment:
Must pass a drug test, criminal history background check, and social security number verification check Must be able to work a flexible work schedule as needed during Solid Waste landfill operating hours, which include Saturdays, holidays, and inclement weather days Must be able to work outside of regular business hours to balance payments, post journals, create deposits, and complete other miscellaneous duties as needed Environmental Factors and Conditions/Physical Requirements Physical Requirements:
Overall Strength Demands:
The italicized word describes the overall strength demands of the functions performed by the incumbent during a typical workday.
Sedentary -lifting no more than 10 pounds Light -lifting no more than 20 pounds; carry up to 10 pounds Medium -lifting no more than 50 pounds, carry up to 25 pounds Heavy -lifting no more than 100 pounds, carry up to 50 pounds Very Heavy -lifting more than 100 pounds, carry more than 50 pounds Physical Demand Codes:
The following describes if the incumbent is expected to exert the following physical demands during a typical workday and the overall frequency.
Codes for ?how often?:
Y = Yes N = No E = extensive (100-70%) M = moderate (60-30%) I = infrequent (20-10%) A = almost never (.
Estimated Salary: $20 to $28 per hour based on qualifications.
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