Desktop Support Technician - Technology Services
Salary :
$51,343.
00 - $59,558.
00 AnnuallyLocation :
Denton, TXJob Type:
Full-Time Non-ExemptJob Number:
23-174Department:
Technology Services - 01.
1046Opening Date:
07/26/2023Closing Date:
ContinuousDescription The Desktop Support Technician performs technical analysis, support, and maintenance for the County's computers, related computer equipment, software, telephones, and video equipment to deliver high availability, reliability, and security.
The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties Provides end-user support and excellent customer service.
Responds to service requests in a proactive and timely manner.
Installs, maintains, troubleshoots, and secures computer hardware, software, peripheral equipment, telephones, mobile devices, and audio/visual systems.
Maintains hardware inventory and portions of Active Directory.
Maintains user identity and access rights for various systems including network, access control, etc.
Maintains documents and files related to work completed.
Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations.
Displays and reflects the department's culture, mission, vision, values, and direction.
Regular and punctual attendance is required.
Performs other related duties as required.
Department of Technology Services Mission Statement:
To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values:
To deliver service with integrity and respect.
To respond to the technology needs of the County in a proactive and timely manner.
To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
To manage technology resources in a fiscally conservative manner.
To develop a technology team that is passionate about serving the needs of the County.
To support and understand each member of our team both personally and professionally.
To encourage positive attitudes, teamwork, and open communication.
Minimum Qualifications High School Diploma or GED and a minimum of three years of experience in a related field; or an equivalent combination of education and related experience required.
Bachelor's Degree preferred.
The position may require various computer or related technical certifications.
Possession of a valid driver's license is required.
Must obtain a valid Texas driver's license within 90 days of employment.
Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
Certification by TCOLE as a Jailer may be required within 1 year of employment.
Supplemental Information To ensure the proper delivery of emails please add to your email safe list.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families.
These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits.
Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation).
In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.
Note:
These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.
Family Medical Leave:
Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave for the birth, adoption, or placement of a child for foster care to care for a child, spouse, or parent with a serious health condition for an employee with a serious health condition Employees who will be away from work for one of these reasons should contact Human Resources for additional information.
When possible, an employee should provide at least 30 days advance notice.
In the case of an emergency, notification should be made as soon as possible.
01 Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting.
Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below.
COMPLETED APPLICATION ACKNOWLEDGMENT:
I hereby acknowledge that I must complete ALL sections of the employment application, including the supplemental questions.
I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application.
I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions shall be grounds for termination.
I also understand that I must provide at least THREE references in the REFERENCES section of the application.
Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please understand that your application will be rejected.
02 Do you have a high school diploma or GED? yes No 03 Please indicate the highest level of education obtained:
No High School Diploma or GED General Equivalency Diploma High School Diploma Associate Degree Bachelor's Degree Master's Degree Juris Doctorate PHD Medical Doctor 04 How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree.
No College Credit - 14 Credit Hours 15-29 Credit Hours 30-44 Credit Hours 45-59 Credit Hours 60-89 Credit Hours 90-119 Credit Hours 120-149 Credit Hours 150-179 Credit Hours 180-209 Credit Hours 210-239 Credit Hours 240-269 Credit Hours 270-299 Credit Hours 300-329 Credit Hours 330-359 Credit Hours 360-389 Credit Hours 390 Credit Hours or more 05 I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted.
Please enter your initials and today's date as acknowledgment.
If you did not indicate completion of credit hours, please enter N/A.
06 Please select the years of full-time experience you have in desktop support, computer technology, and computer systems or another related field:
NOTE:
YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.
NOTE:
YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.
Less than 6 Months At least 6 months, but less than 1 Year 1 Year At least 1 Year 6 months, but less than 2 years 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 11 Years 12 Years 13 Years 14 Years 15 Years 07 List any computer or technical related certifications that you have:
08 Please describe, in detail, your experience and proficiency in technologies used by Denton County including Microsoft Windows, Microsoft Office, Panasonic Toughbooks, Dell desktops and laptops, Cisco IP Phones, HP laser printers, Fujitsu desktop scanners, APC UPS, and other related technologies that you believe would be beneficial for Denton County:
09 Please explain why providing good customer service is an essential duty for a Desktop Support Technician.
10 Please describe, in detail, your experience in providing IT support services:
11 How many years of professional experience do you have working within an IT support environment? 12 Please describe, in detail, your experience maintaining a technical hardware and software inventory.
13 Do you possess a valid driver's license? Yes No 14 Do you have any Class B misdemeanor or higher convictions or have you ever pleaded deferred adjudication to a Class B or higher misdemeanor? Yes No 15 Where did you hear about this position? Denton Record Chronicle Monster.
com Dice Indeed Handshake Other 16 If you selected Other in the previous question, please specify how you were referred to this position.
17 Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview.
Please see the acknowledgment below.
Failure to accept the acknowledgment statement below can delay the processing of your application.
By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting.
To ensure the proper delivery of emails please add email protected to your email safe list.
INTERVIEW ACKNOWLEDGMENT:
I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please enter N/A.
18 I understand that no implied employment contract should be created should Denton County hire me.
I understand that I will be required to pass a drug/alcohol and/or physical examination before employment.
I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period.
I give my consent to Denton County to conduct a background investigation including contacting any current and/or previous institutional employers, reference checks, criminal searches, and verification of credentials.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please understand that your application will be rejected.
Required Question Recommended Skills Access Controls Agility Cisco Communication Computer Architectures Computer Equipment Estimated Salary: $20 to $28 per hour based on qualifications.
$51,343.
00 - $59,558.
00 AnnuallyLocation :
Denton, TXJob Type:
Full-Time Non-ExemptJob Number:
23-174Department:
Technology Services - 01.
1046Opening Date:
07/26/2023Closing Date:
ContinuousDescription The Desktop Support Technician performs technical analysis, support, and maintenance for the County's computers, related computer equipment, software, telephones, and video equipment to deliver high availability, reliability, and security.
The Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, communicate effectively, and be a positive contributor to the Denton County Technology Services team.
Examples of Duties Provides end-user support and excellent customer service.
Responds to service requests in a proactive and timely manner.
Installs, maintains, troubleshoots, and secures computer hardware, software, peripheral equipment, telephones, mobile devices, and audio/visual systems.
Maintains hardware inventory and portions of Active Directory.
Maintains user identity and access rights for various systems including network, access control, etc.
Maintains documents and files related to work completed.
Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations.
Displays and reflects the department's culture, mission, vision, values, and direction.
Regular and punctual attendance is required.
Performs other related duties as required.
Department of Technology Services Mission Statement:
To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens.
The Department of Technology Services commits to the following core values:
To deliver service with integrity and respect.
To respond to the technology needs of the County in a proactive and timely manner.
To meet the technology needs of the County with consistency, agility, flexibility, and foresight.
To manage technology resources in a fiscally conservative manner.
To develop a technology team that is passionate about serving the needs of the County.
To support and understand each member of our team both personally and professionally.
To encourage positive attitudes, teamwork, and open communication.
Minimum Qualifications High School Diploma or GED and a minimum of three years of experience in a related field; or an equivalent combination of education and related experience required.
Bachelor's Degree preferred.
The position may require various computer or related technical certifications.
Possession of a valid driver's license is required.
Must obtain a valid Texas driver's license within 90 days of employment.
Must not have any Class B misdemeanor or higher convictions or deferred adjudications.
Certification by TCOLE as a Jailer may be required within 1 year of employment.
Supplemental Information To ensure the proper delivery of emails please add to your email safe list.
Denton County offers a full range of employee benefit programs for eligible employees, retirees, and their families.
These programs include group health plans for medical and dental coverage; an Employee Assistance Program (EAP); life; disability, and long term care insurance; and flexible spending accounts for health care and dependent care reimbursements.
The County also provides retirement benefits.
Full time employees participate in the Texas County & District Retirement System (TCDRS), and employees may also participate in a retirement savings program (Deferred Compensation).
In addition to these basic employee benefits and retirement services, employees benefit from a variety of other programs including 12 paid holidays, Tuition Reimbursement, a Wellness Program, and more.
Note:
These benefits are not included for Community Supervision and Corrections Department (CSCD) employees, or any Denton County Part-Time employee.
Denton County is an Equal Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, gender, mental or physical disability, age, national origin or veteran status.
Family Medical Leave:
Denton County employees who have been employed for one year and who have worked 1250 hours in the preceding year may be eligible for up to twelve weeks of FMLA leave.
The FMLA provides for up to 12 weeks of job-protected leave for the birth, adoption, or placement of a child for foster care to care for a child, spouse, or parent with a serious health condition for an employee with a serious health condition Employees who will be away from work for one of these reasons should contact Human Resources for additional information.
When possible, an employee should provide at least 30 days advance notice.
In the case of an emergency, notification should be made as soon as possible.
01 Failure to accept the acknowledgment statement below can result in your employment application being rejected for failure to meet the minimum qualifications as stated in the job posting.
Your application for this employment opportunity will not be reconsidered if you fail to abide by the statements below.
COMPLETED APPLICATION ACKNOWLEDGMENT:
I hereby acknowledge that I must complete ALL sections of the employment application, including the supplemental questions.
I understand that failure to enter all relevant work experience in the work history section of the application will result in the rejection of my employment application.
I understand that to knowingly make or cause to be made any false statement, omission, or misrepresentation of a material fact in any application, and/or its supplemental questions shall be grounds for termination.
I also understand that I must provide at least THREE references in the REFERENCES section of the application.
Furthermore, I acknowledge that Denton County does NOT accept resumes in lieu of completed applications.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please understand that your application will be rejected.
02 Do you have a high school diploma or GED? yes No 03 Please indicate the highest level of education obtained:
No High School Diploma or GED General Equivalency Diploma High School Diploma Associate Degree Bachelor's Degree Master's Degree Juris Doctorate PHD Medical Doctor 04 How many credit hours have you earned at an accredited college or university?This should include hours earned from completion of a degree, hours earned towards a degree, and/or hours earned but not in conjunction with a degree.
No College Credit - 14 Credit Hours 15-29 Credit Hours 30-44 Credit Hours 45-59 Credit Hours 60-89 Credit Hours 90-119 Credit Hours 120-149 Credit Hours 150-179 Credit Hours 180-209 Credit Hours 210-239 Credit Hours 240-269 Credit Hours 270-299 Credit Hours 300-329 Credit Hours 330-359 Credit Hours 360-389 Credit Hours 390 Credit Hours or more 05 I acknowledge that I must provide the Denton County Human Resources Department with an OFFICIAL transcript confirming hours completed as indicated in the question above, should an employment opportunity be offered and accepted.
Please enter your initials and today's date as acknowledgment.
If you did not indicate completion of credit hours, please enter N/A.
06 Please select the years of full-time experience you have in desktop support, computer technology, and computer systems or another related field:
NOTE:
YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.
NOTE:
YOU MUST COMPLETE THE WORK HISTORY SECTION OF THE EMPLOYMENT APPLICATION TO INCLUDE THE VERIFIABLE FULL-TIME EQUIVALENT YEARS OF EXPERIENCE AS INDICATED OR BE DISQUALIFIED.
Less than 6 Months At least 6 months, but less than 1 Year 1 Year At least 1 Year 6 months, but less than 2 years 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 11 Years 12 Years 13 Years 14 Years 15 Years 07 List any computer or technical related certifications that you have:
08 Please describe, in detail, your experience and proficiency in technologies used by Denton County including Microsoft Windows, Microsoft Office, Panasonic Toughbooks, Dell desktops and laptops, Cisco IP Phones, HP laser printers, Fujitsu desktop scanners, APC UPS, and other related technologies that you believe would be beneficial for Denton County:
09 Please explain why providing good customer service is an essential duty for a Desktop Support Technician.
10 Please describe, in detail, your experience in providing IT support services:
11 How many years of professional experience do you have working within an IT support environment? 12 Please describe, in detail, your experience maintaining a technical hardware and software inventory.
13 Do you possess a valid driver's license? Yes No 14 Do you have any Class B misdemeanor or higher convictions or have you ever pleaded deferred adjudication to a Class B or higher misdemeanor? Yes No 15 Where did you hear about this position? Denton Record Chronicle Monster.
com Dice Indeed Handshake Other 16 If you selected Other in the previous question, please specify how you were referred to this position.
17 Should you be selected for an interview, you will receive a phone call or email with all the necessary information for scheduling and attending your interview.
Please see the acknowledgment below.
Failure to accept the acknowledgment statement below can delay the processing of your application.
By acknowledging the statement you understand you are responsible for checking your phone messages and email address (provided during online application registration) for information pertaining to potential interviews for this job posting.
To ensure the proper delivery of emails please add email protected to your email safe list.
INTERVIEW ACKNOWLEDGMENT:
I hereby acknowledge that all interviews for this vacancy, will be communicated via phone or email.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please enter N/A.
18 I understand that no implied employment contract should be created should Denton County hire me.
I understand that I will be required to pass a drug/alcohol and/or physical examination before employment.
I also understand that if I am a new employee, I will be required to complete a six (6) month probationary period.
I give my consent to Denton County to conduct a background investigation including contacting any current and/or previous institutional employers, reference checks, criminal searches, and verification of credentials.
Please enter your initials and today's date as acceptance of this acknowledgment.
If you do not accept this acknowledgment, please understand that your application will be rejected.
Required Question Recommended Skills Access Controls Agility Cisco Communication Computer Architectures Computer Equipment Estimated Salary: $20 to $28 per hour based on qualifications.
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